Tele Collection Associate
The Tele Collection Specialist role focuses in doing call-outs and send out collection notices on delinquent accounts.
What you will be doing:
- Performs outgoing calls, mails, or emails in an effective and efficient way to accounts that are on early delinquency (past due clients)
- Advises customers of necessary actions and strategies for debt repayment and possible legal actions for non-payments to prevent further delinquency
- Analyze and acknowledge all customer concerns, clarify issues, determine the cause of the problems, recommend and explain the best solution for customers
- Monitors commitment schedule of accounts
- Responsible for account research, including skip tracing
- Negotiates and structures payment plans and schedules that suits customers’ financial situations
- Performs other assigned tasks from time to time
What we are looking for:
- Undergraduate of any bachelor's degree or senior high school graduate
- At least 1 year of relevant collection experience
- Proficient in MS Office/Google Suite applications
- Demonstrates good interpersonal and negotiation skills for interacting with clients
- Diligent and results-driven
- Highly dependable and flexible